FAQs
Shipping & Delivery
How long does it take to process and deliver orders?
Orders are processed within 1-2 business days. Estimated delivery time is 5-7 business days.
How can I track my order?
Once your order has been shipped, you will receive a confrimation email with a tracking number. This can be activated within 24-48 hours. Alternatively, you can view your order on our "Track Your Order" page.
Return & Refund
Can I change or cancel my order after it has been placed?
Yes, you can cancel your order as long as it hasn't been processed yet. To do so, contact our customer service at support@kalogear.com. There are no cancellation fees.
What is the return policy and which items are excluded from return?
You can return your order within 30 days of delivery, provided the item is unused and in its original condition. Return shipping costs are the responsibility of the customer, unless the product is damaged or defective.
How do I initiate a return or exchange?
Contact our customer service team by emailing support@kalogear.com with your order number and the reason for the return. You will then receive a return authorization and further instructions.
How long does it take to process a refund?
Once the return has been received and inspected, the refund will be processed within 10 business days.
What should I do if I receive a defective or damaged item?
Contact us immediately at support@kalogear.com and send photos of the damage. We will arrage a return and replacement or refund.
Do you offer product warranties or insurance?
Yes, we offer warranties on certain products. If the item is defective or has a manufacturing defect within the warranty period, we will repair, replace, or refund it.
Payment & Privacy Policy
Which payment methods are accepted and how is the transaction secured?
We accept all major credit/debit cards (Visa, MasterCard, American Express), as well as PayPal, Shop Pay, Apple Pay, and Google Pay. All transactions are secured by SSL encryption.
How do you protect customers' privacy and personal data?
We use state-of-the-art security protocols, including SSL encryption, to protect your data. For more details, see our Privacy Policy.
Miscellaneous
What is your policy regarding cookies and tracking on the website?
Our website uses cookies to improve user experience and provide personalized content. For more information, see our Cookie Policy